Petlayson Shipping & Delivery Guide
Shipping Regions
Petlayson.com delivers from China warehouses to specific regions. Please check our official website for details.
Delivery Timeframes
Standard Shipping: Orders typically arrive within 10-20 business days after shipment from China, subject to actual logistics conditions.
Peak Periods: Delivery may be delayed during holidays or high-demand seasons. Early planning is recommended.
Pre-order Items: Shipping dates are indicated on product pages
Shipping Fees
Fees are tiered based on order value and destination. Refer to our website or checkout page for specifics.
FAQ
Q: Where do orders ship from?
A: All orders ship from China warehouses. Multi-item orders may ship separately if stored in different locations.
Q: Wrong shipping address?
A: Contact customer support immediately to intercept. If tracking number exists, contact the carrier directly for address changes (additional fees apply).
Q: Lost/damaged packages?
Lost: Confirm status with carrier first, then contact Petlayson for replacement/refund.
Damaged: Provide photos of damage and shipping bill for claim assistance.
Q: Split shipments?
A: Possible if items are stored separately.
Q: How to track?
A: Use the “Order Tracking” page with your order/tracking number. Contact support if updates are delayed beyond 3 business days.
Q: Tracking number?
A: Sent via email/SMS after shipment. Contact support if not received within 5 business days (excluding pre-orders).
Q: No shipping updates?
A: First contact the carrier, then Petlayson support if unresolved.